Sheen Office closed on Thursday 22nd February

Visit Us

Demand for our services is high. Before visiting us, please consider using our Online Advice.  Please note, we only provide services to those who live, work or study in the borough of Richmond-upon-Thames.

If you prefer to speak with us in person or if you have an urgent enquiry, we operate from the offices shown below. Click on the map – or scroll further down this page – to see full details of each location.

Main offices

Hampton Hill

OPENING TIMES

Mon 10am – 1pm
Tues closed
Weds 10am – 1pm
Thur closed
Fri closed

ADDRESS

94-102 High St
Hampton Hill
TW12 1NY

Sheen

Please note that there will be no drop-in on Thursday 22nd February due to staff meeting.

OPENING TIMES

Mon closed
Tues 10am – 1pm
Weds closed
Thur 10am – 1pm
Fri closed

ADDRESS

Sheen Lane Centre
Sheen Lane
East Sheen
SW14 8LP
  • Step-free access
  • Accessible toilet
  • car park adjacent

Barnes

OPENING TIMES

Mon 9:45am *
Tues closed
Weds 9:45am *
Thur closed
Fri closed

ADDRESS

Castelnau Community Centre
7 Stillingfleet Road
SW13 9AQ

* Please arrive no later than 9.45.  – You don’t need to arrive much earlier, as it’s not first come first served

  • Only for SW13 residents
  • Step-free access
  • Accessible toilet and parking access by request

Other locations 

These outreach locations may offer specialist advice, or a more limited service:

Hampton

OPENING TIMES

Mon closed
Tues closed
Weds closed
Thur closed
Fri closed

ADDRESS

White House Community Centre
45 The Avenue, Hampton
TW12 3RN

 

Currently only open By Appointment. Please send your request using our Online Enquiry Form and ask to visit this location.

  • Step-free access
  • Accessible toilet and parking access by request

Whitton Library

OPENING TIMES

Mon closed
Tues closed
Weds 11am – 2pm
Thur closed
Fri closed

ADDRESS

141 Nelson Road
Whitton
TW2 7BB

For residents who need support around the Cost of Living crisis

Ham Library

OPENING TIMES

Mon closed
Tues closed
Weds closed
Thur closed
Fri 1:30 – 4:30pm

ADDRESS

Ham St
TW10 7HR

For residents who need support around the Cost of Living crisis

Richmond – Vineyard

OPENING TIMES

Mon closed
Tues closed
Weds closed
Thur 1pm – 3pm
Fri closed

ADDRESS

The Vineyard
Richmond
TW10 6AQ

For residents in need of food vouchers

Richmond Library Annexe(temporarily closed)

OPENING TIMES

Mon closed
Tues closed
Weds closed
Thur closed
Fri closed

ADDRESS

Quadrant Road
Richmond
TW9 1DH

 For Richmond Borough residents being supported by All in One Hub

One Stop Shop Richmond 

OPENING TIMES

Mon closed
Tues closed
Weds closed
Thur closed
Fri 10am – 12pm

ADDRESS

94-102 High Street
Hampton Hill
TW12 1NY

 For support with domestic abuse.

Please see Hestia’s website for full details

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